We have a 7-day return policy. However:  

- You must notify us in writing within 3 days of delivery (per tracking) of your intent to return.  

- Original shipping and return shipping costs are not refunded unless the guitar is damaged in transit or is significantly not as described.  (You order something white and you get red, a Tele instead of a Les Paul, etc.)

- A 15% restocking fee applies to all returns for any reason other than damage in transit or it is significantly not as described.  Please note there is a 10% restocking fee on guitar orders that have been purchased and paid for - that have been off the market for 24 hours or more, even if they have not been shipped or picked up by the carrier. We perform a final set up and change strings put when an order is placed and paid for. NO EXCEPTIONS

We do our best to honestly describe and photograph every guitar and most of the noticeable imperfections. That said, we are human, if something very small can be overseen, if tiny marks, dings or super fine scratches (normal wear) bother you, please don't buy.

We record demo videos of every guitar before shipping to document exact condition and performance. Additional photos, measurements, or in-hand descriptions are available upon request prior to purchase.  

Minor adjustments and tweaks to a set up (for example to correct a slight buzz or truss-rod tweak) are normal after shipping due to carrier mishandling the package, climate & atmospheric changes, especially when moving from South Florida to colder or less humid environments. These slight issues do not constitute “significantly not as described.” Guitars must be returned in the exact same condition as received/advertised or additional repair/restocking fees will apply.  

We are a small family owned and run business, not a big-chain retailer. We invest significant time, money and effort into every guitar. This is a NO TIRE-KICKING shop. There is no post purchase haggling, returns without restocking fees or partial refunds. If minor cosmetic marks, tiny imperfections, odors/smells, or the possibility of a post-shipping setup tweak makes you uncomfortable, please do not buy. Plenty of large retailers offer free trials and can absorb shipping costs—we do not.  

Payment, Shipping & International Duties  

- All items can be shipped internationally. Buyer is fully responsible for all import duties, taxes, and customs fees.  

- We accept Credit Cards, PayPal, PayPal Credit, Affirm, and other major payment methods.  

- Most U.S. shipments are sent via UPS or FedEx with full insurance, tracking, and signature confirmation. All packages are professionally packed for maximum protection.  

International Shipping Note 

International shipping prices shown are for most countries. Certain countries have higher costs. We try and avoid USPS and mostly ship UPS, but USPS is the only available or reasonable carrier in certain situations. Express services (UPS, DHL, FedEx) are always available. We can’t under value merchandise as it can not be properly insured. If you would like to discuss different avenues, contact us by email or phone for a personalized quote.  

Thank you for considering The Guitar Dude. We look forward to earning your business and delivering a guitar that exceeds your expectations. Contact us anytime for questions, consignment inquiries, layaway details, or a personalized shipping quote.